Skip Ribbon Commands
Skip to main content
Navigate Up
Sign In

Senior Manager (Process Governance and Improvements)
General Job Description:
We are seeking an experienced Change Management or Business Process Improvement consulting leader who will take the lead in process improvement initiatives for large-scale, complex business processes and to drive a culture of continuous process improvement.
The ideal candidate will review, analyses and measures the effectiveness of existing business processes and develops sustainable, repeatable, and quantifiable business process improvements that are delivered on-time and on-budget.
The candidate will also build and maintain the enterprise risk framework and be accountable for the development of ongoing risk and compliance policies, processes and procedures to ensure identification, assessment, measurement, monitoring and reporting of all risk assumed by the Club.
Job Responsibilities:
Process Improvement Initiatives
  • Provides leadership and expertise to the organization on process improvement efforts, as well as serving as an advisor to less experienced members of the team.
  • Reviews key business processes within the organization, looks for cost and effectiveness improvement areas and develops a change management plan for each of the various areas.
  • Manages all phases of process improvement initiatives for large scale, complex business processes.
  • Designs and drives the use of consistent techniques and tools for all phases of process improvement efforts including discovery, definition, design, testing, implementation, and monitoring. Ensures documentation is available for audit.
  • Facilitates various workshops, involving cross-functional teams, required to define, measure, analyze, and improve processes. Teams may include members at all levels of the firm.
  • Performs root cause analysis on complex processes, making recommendations for improvement.
  • Ensures that improvement efforts are managed in a disciplined and structured fashion and that all efforts align with the firm’s objectives.
  • Manages process improvement projects ensuring goals are achieved on time, on budget and within scope. Communicates and executes change management initiatives at all levels of the firm.
  • Acts as a mentor and coach to business stakeholders by providing training and guidance on business process improvement activities.
  • Analyses data for trends and recommend possible improvements and solutions.
Enterprise Risk Management
  • Design, development and implementation of appropriate risk management strategies, policies, and programs to identify, assess, mitigate, manage, and report enterprise and operational risks.
  • Build strong partnerships to ensure risk owners of the various business units are apprised of Risks' priorities and processes.
  • Coordinate with business units to conduct Control Self-assessment and determine the probability of different operating scenarios.
  • Review and update policies and processes for mitigating, managing, and reporting risks.
  • Organize risk management meetings.
  • Perform Risk Assessment and evaluation.
  • Prepare reports to the Management and Board’s Audit and Risk Committee on the Club’s risk status.
  • Provide guidance and training to relevant internal stakeholders.
  • Business Continuity Management
  • Oversee the Club’s business continuity management in the implementation, review and approval of policies, procedures, and processes to mitigate against critical disruption to business operations.
  • Review policies and procedures, and ensuring that it is well documented, communicated, tested, and exercised.
  • Facilitate and support the execution of the plans at the time of crisis event.
  • Provide guidance and training to relevant internal and external stakeholders.
Personal Data Protection
  • Oversee the enforcement of Personal Data Protection Act (PDPA) policy and programmes.
  • Review PDPA policies and audit.
  • Manage Club-wide personal data inventory map where types of personal data collected, used, and accessed.
  • Work with business units to ensure their personal data related procedures, processes and technologies are well documented, communicated and implemented.
  • Provide training to internal stakeholders and build awareness on PDPA.
Job Requirements:
  • Bachelor's degree in Business or relevant field, 10 to 15 years relevant experience
  • Preferably with 10 years project management experience including managing concurrent deadlines and multiple priorities, 7 years’ experience with large organizational transformation initiatives, including process analysis and process design/redesign, and 5 years’ management experience, including coaching, mentoring, training skills and change management
  • Competent in risk management, business continuity management and process improvement tools and techniques.
  • Excellent consensus building skills, facilitation and communication skills at all levels including senior management at C-levels, IT teams, project teams, and vendors
  • Excellent quantitative, analytical, and problem-solving skills
Interested applicants, please email your detailed resume stating your current and expected salary to:
Only shortlisted applicants will be notified.